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Terms & Conditions

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Description & Commencement:

  • These Terms and Conditions be called Indo Routes - Travel Agency Terms and Conditions.


  • Indo Routes will be hereinafter referred as “ Indo Routes  ”, “the Company”, “we”, “us” or “our” and its users will be hereinafter referred as “Guest”, “them” or “they”, “You”, “Your”.


  • Terms & Conditions extend to all Domestic as well as International Tours, Customized Holidays & also Corporate Tours organised by  Indo Routes  .


  • By using our website, you confirm your agreement to the website’s terms of use, and you undertake to comply with them.



In these Terms and Conditions, unless the context otherwise requires


  • Indo Routes works under brand name ‘ Indo Routes  ’, therefore, both these names will be considered one and same and used synonymously therein.


  • Guest/s means all the customers, tourists, travellers, vacationers, sightseers, visitors, backpacker who have registered their names or enquired about tour/package or booked the tour by making part or full payment for any scheduled tours, customised packages or any other travel related services provided by  Indo Routes   (which expression shall, unless it be repugnant to the context or meaning thereof be deemed to mean and include their respective heirs, executors and administrators)


  • Tour/s mean any Domestic/ International Tours organized by  Indo Routes.


  • FIT means Free Independent Travel and GIT means Group Inclusive Tour.


  • Customized holiday means a tailor-made holiday wherein Tour Itinerary is designed as per the individual requirements of each guest.


  • India Inbound means tours designed for non-residents to explore the states of India and Indian Subcontinent.


  • Specialty tours include tours like Honeymoon Special, Women’s Special, Seniors Special, Singles’ Special, Weekend Special, 10th & 12th Special, Post Tour Holidays and Festival Holidays.


  • Corporate tours (MICE) means specialized niche of group tourism dedicated to planning, booking, and facilitating meetings, incentives, conferences, exhibitions, seminars, and other events.


  • PSPs i.e. Preferred Sales Partners are  Indo Routes  Authorised Travel agents who possess the requisite licenses, permissions, expertise and infrastructure to sell the tour organised by Indo Routes to all the prospective guests.


  • Contractor/ Supplier means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries, cruise, coach who are to provide the services to the Guests.


  • Tour price means the tour price mentioned in the Price Grid / brochures / online and other payments such as taxes, surcharges, etc. payable by the client to  Indo Routes.


  • First day of the tour shall start at any time (i.e. in the morning / afternoon / evening) at the first destination depending on the arrival of the respective flight/train/cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a 'Day' shall mean a part of the day or 24 hours or its part thereof.


  • Force Majeure means an event or circumstance not within the reasonable control, directly or indirectly, of  Indo Routes in its ability to perform its obligations/ responsibilities regarding the tour including


  1. war, hostile invasion, act of foreign enemies;

  2. rebellion, revolution, insurrection or military or usurped power or civil war;

  3. epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God;

  4. ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;

  5. riot, commotion or disorder;

  6. any act or omission of any Government instrumentality;

  7. a change in Legal Requirements;

  8. strikes, lockouts or other industrial disturbances; &

  9. abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain & temperatures.


  • Extra Mattress means roll away mattress which is on floor. (For domestic tour, extra mattress & for international tour, extra bed)


  • Brochure means printed brochure, Website, itinerary, leaflets, booklet, Price Grid.




  • Jain Food means food without onion, garlic served at the time of tour groups meals and not necessarily before sunset, it may or may not be served on the table.


  • Meal Includes breakfast, lunch, dinner (they are pre-set menus) and/or any other snacks (dry or wet) supplied.


  • Tour Manager / Leader/ Escort / Assistant: A Person designated by Company to help / guide / assist the guest/s in and or during India and / or World Tours Organized by  Indo Routes.


  • Gender - The masculine gender shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations if any.


  • Each of these terms and conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.


  • VISA means a Certificate issued or a stamp marked (on the applicant’s passport) by the immigration authorities of a country to indicate that the applicant’s credentials have been verified and he or she has been granted permission to enter the country for a temporary stay within a specified period. (Note: The Company does not have any role to play for issuance / rejection of Visas other than being a facilitator).


  • Cancellation Policy means and includes all the cancellation charges levied by the company from time to time, third party cancellation charges etc.


  • Visa Cancellation Policy means and includes all the cancellation charges levied by the company from time to time arising out of non – granting / delayed granting of visa by the concerned Consulate due to any reason.


  • Jurisdiction means the geographical area over which a court or government body has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction to Mumbai Courts / Forums.


  • Terms and Conditions means these terms and conditions and includes Booking criteria, Tour Payment, Booking Form, Web Pages, Brochure, Cancellation Policy, Itinerary and other documents as may be notified from time to time.

To know about our Booking criteria, Tour Payment, Booking Form, Web Pages, Brochure, Cancellation Policy, Itinerary and other documents, please send us email with package details : Contact us

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